Terms & Conditions

Your Contract - Please Read This Carefully Before You Book

The following conditions form the contract between you and TheHolidayMasters Inc. ("the Company", "us", "we"), registered in the USA, with its office at:

By accessing or using our services, you consent to the practices described in this policy.

Contract Formation

• 1. No contract will come into existence until we receive a non-refundable deposit of at least $150 per person (subject to change), or full payment, and confirm acceptance. Deposits are non-refundable and non-transferable.
• 2. All travel arrangements are subject to availability.
• 3. All prices are based on transportation costs, taxes, and exchange rates at the time of booking. Prices may change before confirmation.
• 4. You confirm you are over 18 and authorized to book on behalf of all named travelers, accepting financial responsibility and these terms.
• 5. It is your responsibility to ensure all provided and received information is accurate and shared with your travel party.
• 6. By using our services, you consent to:
  • Our use of your data per our PrivacyPolicy
  • Being contacted for verification or compliance purposes
  • The capture of your navigation/booking activity on our site for Quality Assurance & Compliance.

Important Notice: Our Role

• TheHolidayMasters acts solely as a travel agent, not as a travel service provider.
• We book services on your behalf with independent Travel Suppliers (e.g., airlines, hotels, car rental companies).
• Rates may include fees we retain for services rendered.
• We are not liable for supplier defaults or inaccuracies. Your recourse is directly with the supplier or insurance provider unless the issue is caused solely by us.

Booking Confirmation & Process

• Bookings can be made at www.theholidaymasters.com or by phone.
• All bookings are subject to availability and are only confirmed once ticketed or verified by the supplier.
• Clicking "Confirm & Book" is an offer to purchase, not a confirmed booking.
• Booking acknowledgment emails are not confirmations.
• Flight tickets are non-refundable, non-changeable, and non-transferable once issued.
• All travelers must travel together on the same itinerary.

Reservation Violations

You may not engage in "hidden-city," "throwaway," or "back-to-back" ticketing. Violating airline terms may result in:

• Cancellation of your booking
• Additional charges You will indemnify TheHolidayMasters against any resulting losses.

Pricing & Payment Terms

• Prices include applicable taxes and fees at the time of booking.
• Full payment is required at booking unless specified otherwise.
• Payments must be made via major credit/debit cards with verifiable billing details.
• Bookings are not complete until successfully ticketed.
• Fares may change during payment or card verification.
• If your card is declined, you'll be notified within 4 hours.
• By providing card details, you agree:
  • Not to dispute charges after receiving services
  • To reimburse us for any chargebacks you initiate

Price Increases

You authorize us to charge your card for supplier- or government-imposed fare increases, even after booking confirmation, in line with travel industry norms.

Voluntary Changes & Cancellations

• All bookings are non-changeable and non-refundable unless explicitly stated.
• In cases such as passenger or family member death, we may request a waiver from the supplier. Approval is at the supplier's discretion.
• Approved refunds may take 60-90 days and may be issued as credit only for the same traveler, subject to airline rules.
• You are responsible for fare differences, reissue fees, or service charges related to credit usage.

Airline Schedule Changes & Cancellations

• Airlines may cancel or modify flights due to operational or external factors.
• We are not responsible for such changes.
• You must reconfirm all travel 24-72 hours prior to departure.
• If we assist with such changes, a handling fee applies:
  • $25 per domestic passenger
  • $50 per international passenger
• For Low-Cost Carriers (LCCs) like Spirit or Frontier, contact the airline directly.

Travel Documents & Entry Requirements

• You are responsible for obtaining valid travel documents, including:
  • Passports
  • Visas
  • Health and vaccine records (including COVID-19-related requirements)
• No refund will be issued for denied boarding due to invalid documentation.
• Visit travel.state.gov and cdc.gov/travel for updated guidance.

Airline Special Requests

• Requests for meals, seats, or frequent flyer numbers are not guaranteed.
• Any service fee charged for submitting such requests is non-refundable.

Errors & Mistakes

If a booking error is caused by us, we will correct it and may offer compensation up to:

• Our service fee + $50 voucher You must report discrepancies within 24 hours of receiving your itinerary.

Risks of Travel & Limitation of Liability

Travel involves inherent risks. We are not liable for:

• Acts or omissions of suppliers
• Terrorism, political unrest, weather, natural disasters
• Missed connections, delays, illness, or disability issues
• Loss of enjoyment, mental distress, or inconvenience
• COVID-19 or other pandemic-related impacts You release TheHolidayMasters, its employees, and affiliates from all claims arising from such risks.

Traveler Responsibilities

You agree to:

• Reconfirm flights before departure
• Monitor your email/phone for updates
• Contact us within 24 hours of receiving documents if anything appears incorrect

Failure to comply may result in missed flights or denied services without refund.

Dispute Resolution & Governing Law

We encourage resolution via our support team:

By booking with us, you agree:

• Governing law is Nevada, USA
• Claims must be filed within 2 years of the event
• You waive the right to trial by jury
• You waive participation in class or representative actions

Privacy & Data Use

We respect your privacy. Please review our current Privacy Policy for how we collect, use, and protect your personal information.